You guys are ALL awesome!
Greatest communication on EBay.
Unbelievable patience with pain-in-the-ass-buyers.
Best packaging in the world.
Fastest shipping in the US.
Overall 5+ experience.
Next bike will buy from you, and will highly recommend you to everybody!
Check out this follow up article written by Freelance Moto-Journalist Dave Gilchrist detailing
his buying experience from us!
"Still Feeling the Love"
Nathan, et all this is a bit overdue so for that I apologize. For most of 2012 I was looking for a Suzuki B-King, but wasn't having much luck finding one that wasn't overpriced or abused in some fashion, and I was getting a bit discouraged when I came across a B-King at your dealership. The pictures of the bike on your website were very well done and clearly showed the condition of the bike so it was on my short list for consideration. In fact I was on my way to a dealership in NJ to look at another bike (a 3-4 hr trip one way) when I decided to call your shop to inquire about the bike that you had just so I had something for comparison. Your sales staff (Aaron or Eric, I dont recall for sure) took the time to find the bike on the floor and then spent 10-15 minutes checking it over and answering all my crazy questions. I was so impressed with their helpful attitude and knowledge about the bike and the buying process I would go through, that I pulled over and put a deposit on it, before I even made it to the other dealer. Im very happy I did. Throughout the purchase process everyone from sales to accounting (Andrea and Debbie) to service was extremely professional and helpful. They made sure every question I had was answered and that I was completely informed all the way. The paperwork arrived a day before the bike and was well organized with everything I needed to worry about highlighted. That was a very pleasant surprise. The bike was well crated and tied down securely, it arrived without a scratch as advertised and was detailed to the extent that anyone looking at it would have thought it brand new. I have bought used bikes before but to have one dropped off at your driveway, completely serviced, detailed, fluids changed, with a temporary tag where all I had to do was put gas in it and ride worry free! was FANTASTIC. The driver of the delivery company transporting it was also helpful and courteous. This was hands down the best buying experience I have had in 30+ years. I never hesitate to recommend your shop to people I come across who are looking for motorcycles as you truly do provide an outstanding level of service and commitment to your customers.Thank you for a great bike and a fantastic buying experience.
Jeff G. Bel Air Maryland.
Hi Nate: I purchased a 2010 Kawasaki Vulcan 900 a couple of months ago. I just wanted to let you know how happy I am with this bike. I'm having a great time! I appreciate all the help you provided. I hope this bike lasts me a long time, but you can be assured that when it is time for a new one, I will be back in your store. Jen Stone
Hi guys, I just wanted to let you know that I am very happy with the bike, it arrived safe and sound at my house and is absolutely beautiful! Very happy with the bike. I now know where to go or send friends who are in the market for a bike. Thank you! John Brouse
Nathan: I want to thank you and your staff for the wonderful buying and customer service experience. I am now enjoying my Kawasaki Vulcan 900 and want to thank all those involved for their prompt and courteous attention. I just want to say a special thanks to Justin. You're the best! Nathan, it starts at the top and your have created a culture that would make anyone proud to work there. Congrats, and much more success. Regards, Wm Bova
Thank you so much for the pleasant experience and easy transaction. This was my first large purchase from ebay and you made this a very enjoyable experience. The communication was great and everyone I dealt with was very friendly and helpful. There is so much fraud now days that making large purchases are often difficult and risky but you made this a simple process for me and I greatly appreciate it. I wish more companies had your business ethics and given the opportunity in the future I will come back to your company in the future. I will also recommend you to my friends and family due to your customer service. Stacey Gates
Hello Nathan, Finally have a minute to let you know that my experience with National Powersports was excellent. Fast, friendly customer service. The 04 Road King is just as it pictured on the internet. The folks at your shop that unloaded my trade in loaded up my new ride where very helpful. I wish I knew their names but the girl that drove the fork lift and the guy that did the loading where great. The guy loading took the time too explain to me some of the features of the Road King. All around pleasant experience, Thanks, Marc Goulet
Check out this article written by Freelance Moto-Journalist Dave Gilchrist detailing
his buying experience from us!
"My Mail Order Bride...."
Hi Nate, I just received the Fatboy today and very much satisfied. The whole transaction went very smoothly. I have never purchased a bike sight unseen before, so I was a little concerned at first. So I want you to give Justin a big thank you for me for being my eyes on this purchase, he was great to work with. The bike is exactly the way he described it and it looks great. Nate, you have a outstanding operation going up in the New England area, I can't see how you could improve it, great service.
Thanks again, Steve Choate
Hi Nate, I just wanted to thank you and your team for such a fantastic purchase experience. I appreciated your call to me after I sent a note to NPS about perhaps trading in my present bike for the '02 Lowrider you had for sale. I then met with Stan in person to look at the bike. He not only answered all my questions, but demonstrated the bike's features and made sure I was happy with my decision. Once I came back to deliver my trade and pick up my new purchase, your team was there and very helpful. Sheri was really helpful in putting together all the paperwork, while Das was going over my new purchase for me. He and another team member even secured the new bike on to my trailer in the dark in 10 degree weather! I was very impressed when your team sold my son his first motorcycle in August. And then I was equally as impressed when your team helped me purchase my own bike on New Years eve. We are customers for life. NPS's Integrity, courtesy, and enthusiasm have completely sold us. If you ever have anyone on the fence about buying from National PowerSports, please send them my way! I'll be happy to share both of my experiences with them. See you soon when I come in to buy my accessories. Thanks again to you and your team. I'm sure we'll do business again. Regards, Jim Powers
Thank you so much for the pleasant experience and easy transaction. This was my first large purchase from ebay and you made this a very enjoyable experience. The communication was great and everyone I dealt with was very friendly and helpful. There is so much fraud now days that making large purchases are often difficult and risky but you made this a simple process for me and I greatly appreciate it. I wish more companies had your business ethics and given the opportunity in the future I will come back to your company in the future. I will also recommend you to my friends and family due to your customer service.
Nathan: I want to thank you and your staff for the wonderful buying and customer service experience. I am now enjoying my Kawasaki Vulcan 900 and want to thank all those involved for their prompt and courteous attention. I just want to say a special thanks to Justin. You're the best! Nathan, it starts at the top and your have created a culture that would make anyone proud to work there. Congrats, and much more success.
Regards, Wm Bova
I just wanted to send you a note explaining how well my whole experience went with you and your company.
Everyone was extremely helpful and professional. This is not my first internet purchase, but it is by far, my largest. I have to admit that making a purchase this size, sight unseen, is an eye opener but all went very well.
You can count on me to pass the good word of mouth around about you and your company.
David - Mississippi
Hi everyone at
National Power Sports. I arrived back home after a 14 hour turn around drive
down to pick up my bike from you, I just wanted to let you all know that I am
very pleased with my 2003 Honda Sabre and the service that I received when I
was there, everyone was exceptional and very pleasant to deal with, I was introduced
to all that I had talked with over the phone. I was very surprised at this because
I did not spend big money on a high end bike but was still treated as thou I
spent 15G. Out of all the business I have dealt with I have to say you’re
the best. Your staff is knowledgeable and were willing to take the time out
of their day for any questions I had and made sure that I was taken care of.
To your mechanic (sorry I forget his name) thanks for the help teaching me about
my new bike and loading it onto my truck the 6 hour drive back it did not move
at all.Again Thanks and looking forward to purchasing my next one with you and
will recommend your business to anyone I talk with. Captain Todd Nichol
This is a note
of thanks to Aaron, who helped me so much with my purchase of a 2007 Nomad.
It was kind of daunting to come down from Canada to buy a bike, sight unseen,
except for pictures on your site. But everything was as described, the bike
works beautifully, & the extra parts I ordered arrived within a couple of
weeks. Now that the weather's great, I'm enjoying my ride. I wouldn't hesitate
to deal with you again & I've told all my friends, so you might see me again
with some buddies next time. Allan Cross, Nova Scotia, Canada
I just wanted to
thank the guys at National Powersports for getting my 1999 Triumph Daytona 1200
Special Edition ready for delivery. Buying the bike "sight unseen"
from Maine was the first time I ever did that but I would do it again in a minute.
Dealing with Nate, Jeff and the entire staff leading up to my arrival and pick-up
was a pleasure. The bike was spotless, all serviced and ready to ride back to
Maine. The day and trip was very memorable and I just love my new bike! For
anyone looking to buy a used bike anywhere in the world, I would highly recommend
searching and then selecting a bike for purchase from their website as they
have a very strict process for each bike before anyone can take delivery and
these guys can be trusted completely that every detail has been taken care of.
Keep up the good work because your business will only grow on its reputation
alone! Thanks Again, John Alden
I just wanted to
say “THANK YOU!!”, My 2002 Yamaha FZ1 arrived yesterday in perfect
condition. The delivery trucking company and driver was great, courteous and
very professional. The trucking company’s dispatch gave me a courtesy
call advising me of the status of my bike and to also set up the delivery date
and time which I though was very professional and let me tell you about the
delivery driver (Richard), he went over and beyond, completely out of his way
to help me uncrate my bike and even offered to take the empty crate with him
to dispose of it. The crating was done very professionally and the lashings
of the bike were done very well. After unloading the bike, putting fuel in and
taking it out for a short ride, all I can say is “WOW!”.. I’m
very happy with the bike and your service. I will continue to spread the word
about your company and hopefully get more satisfied customers for you. Thanks
a million and keep up the fantastic work!! Thank you and brgds, Gary
Takemoto Long Beach, CA.
has been a very satisfying experience, I picked the bike up yesterday at Sweetgrass.
I can't tell you how happy I was to see the bike crated as well as it was and
then to look at the bike and see exactly what was described on Ebay. Nate/Debbie
and all of your team, you should be very proud of the service you provide and
how extremely well you perform. I had the bike out yesterday for a short ride
just to see how it ran, that proved to be a cold ride but the bike ran perfect.
Thanks very much, Dave
my bike today, rode it, and love it!!!! Just want to thank all of you there
at national powersports for the great experience and the great bike!!! Everyone
I dealt with there was a pleasure to deal with and I will be a customer for
life!!! Thanks again and Happy New Year!! Josh Huot 1999 sportster hugger
I just wanted to
send you a note explaining how well my whole experience went with you and your
company. Everyone was extremely helpful and professional. This is not my first
internet purchase, but it is by far, my largest. I have to admit that making
a purchase this size, sight unseen, is an eye opener but all went very well.
You can count on me to pass the good word of mouth around about you and your
company. Thank You, David in Mississippi
Davey, Stan, Nate,
Debbie, YOU GUYS ROCK !! I mean this from my heart, you folks have a good thing
going ! A LOT of companies could learn from you. You have taken what would be
a nervous situation, and made it FUN ! Buying a used motorcycle, buying something
on-line, shipping and crating ! I have not for one second been nervous about
my purchase. I am not buying a $20,000. custom Harley, just a fun little 200cc
Yamaha to drive every day here in the Caribbean. The bike will be shipped from
New Hampshire to Florida, then onto a Ship and out to the US Virgin Islands.
Yet you have treated me with courtesy and informed me every seep of the way.
Before I found your website, I was calling Yamaha Dealers all over the East
Coast looking for one of these bikes. YOU have treated me better,without a doubt,
than any of the Yamaha Dealers I had contacted. Wow ! I will recommend you to
all my friends who , like me, refuse to grow up and stop enjoying motorized
toys. I have no doubt we will continue to do business together. Thank You, Emilliano
I just wanted to
say that very seldom in the business world do I encounter a company that provides
a truly outstanding level of service; congratulations, you guys have accomplished
just that. My Victory Hammer arrived exactly as described - flawless, as promised.
Dealing with Jeff and Nate was a pleasant experience on every occasion, and
more than once they went out of their way to provide a level of service that
was definately beyond the normal expectations. National Powersports does it
right, and I wouldn't change a thing with your operations. Once again, thanks
for the painless and extremely satisfying transaction; looking forward to doing
business again in the future. Richard Leader, Saskatchewan, Canada
Nathan, Over a
month ago I purchased a BMW R1100 RS off of ebay from your company. I just wanted
to write and say what an absolute great experience it was. I was a little apprehensive
but the entire process from viewing, arranging finance, talking with your sales
guy (Aaron I think) to delivery was just great and couldn't have been better.
As for the bike itself, an incredibly beautiful and powerful machine. Your business
will do well to stay with the current business plan. Thank you, and if you ever
find yourself in the DFW area, please call. Mark S. Gardner, Executive
Nate, I just wanted
to take a second and thank you and your team on the fabulous effort put in seeing
that the Valkyrie purchase I completed in January went well. The bike has been
in Texas now for just under two weeks and I have put almost 500 miles on her.
Congratulations on the new shop, it is obvious the effort you put in to providing
comfort to your customers, with an Internet motorcycle purchase goes as smooth
as possible, is paying off for you and the team. I ended up using the shipping
company you referred me to and was almost as pleased with their performance
as well, but the bar had been set too high for them to reach. I am looking forward
to running up the miles on the bike and would not be able to do it if not for
all the effort of you and the team. Wish I could afford the black Goldwing because
it would make a perfect complement to the Valkyrie, oh well. Good Riding and
thanks again, David Schlothauer-Texas
Dear Nate. Recieved
my bike in excellent condition just like you advertised.Would like to give a
special thumbs up to Chris who's advice and expertise in guiding me to help
chose my add ons which really made it my bike.You guys were only an e-mail away
which greatly help ease my mind about making a major purchase over the internet.Excellence
is a quality that not too many companies can claim so I'm was very happy to
have met you guys.Thanks for everything.Yours truly, Richard C.
Hey Nathan, I got
in @ 12:45 a.m. Let me tell you that is was one of the best experiences I ever
had. Rolling through Vermont, Mass, Conn, NY, NJ and into PA, I took the scenic
route. I thought it was the bike that put a grin on my face, and it was, but
also the whole buying experience. Everyone was helpful and made sure I knew
what I was buying. From our phone conversations, to emails, to picking me up
at the airport, to sending me off. Thanks to everyone Jeff, Adam, Chris, the
mechanic- (sorry I forgot your name.) We'll, I had a good nights rest and I’m
off today, time to go riding! Thanks again! Shawn Ham
Jeff, Got the bike
home, the last 2 hours were driving in freezing rain and snow! What a joy!!!
Surprisingly enough, once we got it off the trailer, it started right up! I
won $5.00 from my buddy as he said it wouldn’t start after all that! Anyway,
I really appreciated you coming in early as we drove fast and hard all the way
to the boarder and only had 30 minutes to spare, so if we had waited till 9am
we would not have made it! Thanks a ton and I will make sure you have some great
comments when I get a chance to give feedback on e-bay. Feel free to use me
as a reference anytime you need it to anyone buying from Canada if they seem
to need a little reassurance! You have been great to deal with and I expect
we will be doing some more dealings in the future. Thanks again. John
Chris, my bike
arrived two days early. What great service. Please be sure to let the people
at R+L Carriers know that the delivery man (unfortunately I cannot remember
his name) who delivered my bike went well beyond the call of duty in taking
care of me. He spent at least an hour, at the end of his long work day, helping
me uncrate the bike and helping in moving the crate to my garage. He was cheerful
and helpful and his bosses need to know.My bike arrived in great condition.
Aside from the positive feedback I plan to post on eBay, please feel free to
direct any potential customer my way if they need to talk with a past customer.
My paperwork and keys arrived quickly, my hard bags arrived the next day and
the bike came early. This has been in incredibly good experience. Thanks.
Just a quick note
to say thank you for the very professional service I received 09 April 2009.
I had my tires changed and a sticker put on my 2008 Concours, service was very
timely and complete. I was informed that I would need new front brakes and given
ample time to get that done as well. I am glad that I was informed about the
brakes. Finally, I was at the post office and noiced that your service guys
even washed my bike; this has exceeded my expectations. I have found the service
shop I can trust, I will be in for my maintenance and repairs needs from now
on.Very Respectfully, Kevin F Reynolds MSG
Gentlemen, I recevied
the other hard bag insert from you today, thanks for sending it over. I had
a very positive experience with everyone I dealt with at National Powersports
in purchasing my 2007 Yamaha FJR 1300. Great customer service, professional
salesmen and straightforward info on the Yamaha, it is in the condition that
you said it was, nothing misrepresented. Very timely responses to my inquires
on the bike and the great customer service is the main reason I purchased the
bike from National Powersports.Thanks Again! Bruce Miller
To the guys at
National Powersports Distributors. What an awesome job!! I took delivery of
my 2006 Kawasaki Vulcan 900 Classic yesterday, 3 Mar 08. The photographs from
the website did it no justice. It was it great. This being first bike made me
a little nervous, but everyone there made everything go flawless. I will recommend
your shop to everyone I know. I hope someday to be in your area and personally
thank you. Outstanding Job!!!! Bill Schroeder
North Syracuse, NY
Hi Nate, Not sure
if you remember me, but just wanted you to know that I've had nothing but great
times on my bike (VT750C Maroon). I bought it late in the season and was lucky
enough to have good enough weather to put over 200 miles on it in 3 weeks. I've
included a recent pic with the new rear seat but haven't done anything else
as of yet. I have told absolutely everyone I've come in contact with about you
and your business and will continue to do so. I wish you and your wife as well
as your crew the happiest of Holiday seasons!! Sincerely, Rico Santopadre
Nate, Aaron, and
others at National Powersports Distributors; I just picked up my 2005 Kawasaki
Vulcan 800 Classic this afternoon. It arrived quickly (7 days from close of
auction), in excellent condition, and started up right away. Awesome job all
around, great prep work on crating and shipping the bike. This is my first bike,
and I made the right choice buying it from your team. I will be sure to spread
the word about the great work you guys do. Thanks Again, Richard Loewen
Nate, I picked
up my purple Vulcan 800 from the shipping company last week. I been riding it
as weather permits and I'm very happy with the deal I got from you. The bike
is everything you advertized and the condition of the bike is excellent. I didn't
expect the paint and chrome to look as good as it does. If I run into anyone
looking to buy a bike, I will happily recommend you. Thanks, Larry NiederKorn
Nathan: Just a
note to let you know my bike arrived Thursday and it's just as nice as you advertised.
It's been a real pleasure to do business and I will gladly recommend you to
anyone. As a fellow small business owner, I can't overemphasize the gratification
one gets from dealing with people of integrity. Keep doin what you're doin buddy,
and thank your staff for me. Regards, John Fryer Richmond, VA
Nathan, I wanted
to let you know how much I love my '01 Super Glide. I also wanted to tell you
how much I appreciate the exceptional service I received from your staff. Jeff
in particular, who answered my endless questions, deserves special recognition.
His knowledge, professionalism, and patience were outstanding. Thank you for
a great experience. I recommend your organization to anyone considering the
purchase of a quality used motorcycle. Sincerely, Steve Biles
My V-Star arrived
3 days ago and is in better shape then I could have imagined. Everyone came
over when it arrived and couldn't believe that I purchased a bike over the Internet
at the price I paid and the attention to detail that you guys put into it. All
the add ons fit perfect and the bike looks, rides and sounds great. This is
my first bike purchase and I would like to thank you and your crew for making
this an exciting and not so stressfull time. I tell all my friends that I would
not hesitate to buy from your company again. Once again, thank you for everything.
By the way, I just turned 50 so this was a birthday present to myself! Take
care, Richard, a very happy customer!