1. How do I file a claim?
2. What are your hours?
3. Where can I take my vehicle for repairs?
4. Is my service contract honored by all repair facilities?
5. How do you pay for a claim?
6. What is covered under the contract?
7. My vehicle needs a tow. How do I get this covered?
8. Do you need to contact my repair facility or inspect my vehicle?
9. Do I need to keep my vehicles failed parts?

1 - How do I file a claim?

Call our claims line at 603-410-4125 immediately upon mechanical failure. Authorization is required prior to repair.

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2 - Are you open all day?

Our office is open from 10:00 am to 6:00 pm Eastern Time Monday through Friday, 9am until 3pm on Saturdays, closed Sundays. A 24hr ansering machine is available and calls will be returned.

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3 - Where can I take my vehicle for repairs?

For our local customers please bring your vehicle back to us for repair. However you may take your vehicle to a licensed repair facility of your choice.

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4 - Is my service contract honored by all repair facilities?

Upon prior authorization we will pay your repair facility directly.

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5 - How do you pay for a claim?

For Contract Holders -
The Contract Holder may be reimbursed by check through the mail on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

For Repair Facilities -
The repair facility may be reimbursed by check through the mail or with a credit card over the phone on a covered repair less any applicable Service Contact deductible with an issued authorization number and receipt of an acceptable repair order invoice.

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6 - What is covered under the contract?

"Mechanical Failure" of listed component(s)/part(s) as outlined in the applicable Terms and Conditions section of your Service Contract. Please click here to view the terms and conditions.

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7 - My vehicle needs a tow. How do I get this covered?

Towing is not included in our Premium Vehicle 90day/3000mi Nationwide Limited Warranty, however is included in our extended warranty program. Please see our extended warranty section of our listing for details and rates.

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8 - Do you need to contact my repair facility or inspect my vehicle?

We or our authorized agent will need to be able to contact your repair facility and potentially inspect your vehicle prior to issuing a repair authorization.

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9 - Do I need to keep my vehicles failed parts?

Please keep all failed parts until claim is closed as they may be needed for inspection.

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